If you can't hear any sound or hear distorted sound from your iPhone, iPad or iPod touch speaker

If you can't hear a person's voice clearly, hear crackling or static, or are experiencing issues with sound quality, find out what to do.

Check your sound settings

If your device has a Ring/Silent switch, move the switch forwards – towards the device's display – so that orange isn't showing. If you're using an iPad, you can also swipe down from the top right-hand corner to view Control Centre and make sure Silent Mode is off.

iPhone Ring/Silent switch

Open Settings > Do Not Disturb and make sure Do Not Disturb is turned off.

Clean your receivers and speakers

Remove all screen protectors, films or cases from your device. Check the opening of the speaker to see if it's blocked or dirty. On iPhone only, make sure the receiver is not blocked or dirty. If necessary, clean the speaker or receiver opening with a small, soft-bristled brush. Make sure the brush is clean and dry.

Check the sound on your device

Go to Settings > Sounds (or Settings > Sounds & Haptics), and drag the Ringer and Alerts slider back and forth a few times. If you can't hear any sound or if your speaker button on the Ringer and Alerts slider is dimmed, your speaker may need servicing. Contact Apple Support for iPhone, iPad or iPod touch.

Try making a call

If you hear sound, try making a call with your iPhone and turn on speakerphone. On iPad or iPod touch, make a FaceTime call. If you still can't hear anything, or hear static or crackling, then your network or reception could be the issue. Try calling again later or from a different location.

FaceTime isn't available in all countries or regions.

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